[Hiring] Patient Access Scheduler @Fairview Health Services

Role Description

The Access Navigation Center (ANC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include:

• Cardiology
• Dermatology
• ENT
• Med-Surg
• Neuroscience
• Oncology
• Ophthalmology
• Primary Care
• Pulmonology
• Solid Organ Transplant
• Urology
• Women’s Health

As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Patient Access Scheduler:

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs.
• Coordinates all aspects of patient scheduling needs according to protocols.
• Notifies caller of change in appointment scheduling.
• Acquires patient demographic and insurance information for new patients and verifies for returning patients.
• Can optimally determine when a conversation needs to be escalated to triage or manager.
• Provides pre-appointment instructions to patients at the time of the call.
• Responds to, answers and/or advises questions or concerns.

Qualifications

• 1+ Years Customer Service experience in healthcare or professional service industry.
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism.
• Strong telephone management, organization, and prioritization skills.

Requirements

• This position requires a full month of uninterrupted training.

Benefits

• Generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!

Company Description

Please follow this link for additional information: Fairview Benefits