[Hiring] Patient Access Scheduler @Fairview Health Services

Role Description

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include:

• Cardiology
• Dermatology
• ENT
• Med-Surg
• Neuroscience
• Oncology
• Ophthalmology
• Primary Care
• Pulmonology
• Solid Organ Transplant
• Urology
• Women’s Health

As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Patient Access Scheduler:

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of change in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to, answers and/or advises questions or concerns

Qualifications

• HS Diploma/GED
• 1+ Years Customer Service experience in healthcare or professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• Strong telephone management, organization, and prioritization skills
• This position requires a full month of uninterrupted training

Requirements

• Location: At this time, this position will be working remote (MN residents only)
• Hours: Monday - Friday, 8:30am-5:00pm

Benefits

• Generous benefit package including but not limited to medical, dental, vision plans
• Life insurance
• Short-term and long-term disability insurance
• PTO and Sick and Safe Time
• Tuition reimbursement
• Retirement
• Early access to earned wages
• For additional information, please follow this link: Fairview Benefits

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.