[Hiring] Patient Access Scheduler @University of Minnesota Physicians

Role Description

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include:

• Cardiology
• Dermatology
• ENT
• Med-Surg
• Neuroscience
• Oncology
• Ophthalmology
• Primary Care
• Pulmonology
• Solid Organ Transplant
• Urology
• Women’s Health

As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Patient Access Scheduler:

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs.
• Coordinates all aspects of patient scheduling needs according to protocols.
• Notifies caller of change in appointment scheduling.
• Acquires patient demographic and insurance information for new patients and verifies for returning patients.
• Can optimally determine when a conversation needs to be escalated to triage or manager.
• Provides pre-appointment instructions to patients at the time of the call.
• Responds to, answers and/or advises questions or concerns.

Qualifications

• HS Diploma/GED
• 1+ Years Customer Service experience in healthcare or professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• Strong telephone management, organization, and prioritization skills

Requirements

• This position requires a full month of uninterrupted training
• Location: At this time, this position will be working remote (MN residents only)
• Hours: Monday - Friday, 8:30am-5:00pm

Benefits

• This is a benefit eligible position: Competitive wages
• Healthcare (including vision & dental)
• 401K
• Parking & tuition assistance
• And more!

Company Description

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.