[Hiring] Patient Access Representative-Senior @UT Health San Antonio

Role Description

This position is currently a work from home position, in a high-volume Inbound call center. Access Specialist III will be required to identify and handle a variety of routine to complex patient inquiries or requests while providing a high level of service. Access Specialist III will assist with training, and act as Level 1 Conflict Resolution for all escalated issues.

Qualifications

• Experience in a high-volume call center environment.
• Strong communication skills.
• Ability to handle complex patient inquiries.
• Experience in training and conflict resolution.

Requirements

• Work from home capability.
• Ability to provide high levels of customer service.
• Experience with routine to complex inquiries.

Benefits

• Medical: UT SELECT Medical insurance is offered free for employees, with options for family members through payroll deduction.
• Dental: Three dental insurance plan options available through Delta Dental Insurance Company.
• Vision: Fully insured Vision Care benefits offered by Superior Vision Services.
• Disability: Income protection for non-work related illness or injury.
• FSAs: Flexible spending accounts for qualifying expenses.
• Retirement: Eligibility for Teacher Retirement System (TRS) or Optional Retirement Plan (ORP).
• Time Off: Generous leave program including Paid Time Off, Extended Illness Bank, Paid Family Leave, and holidays.
• Discounts: Range of discounts on services, tickets, and gym memberships.

Company Description

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.