[Hiring] Patient Access Representative @Complete Health

Role Description

A Patient Access Representative has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls. This role requires a high level of comfort with Electronic Medical Records.

• Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation.
• Responsible for collecting existing and new patient insurance information for insurance verification purposes.
• Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data.
• Take or respond to telephone calls promptly to establish or confirm appointments.
• Utilize appropriate schedule codes for scheduling office and hospital-based medical procedures, for patients with appropriate provider and time/location slot.
• Provide support to other members of the department as needed.
• Demonstrate compassion and understanding for the patient and caring parties.
• Display patience in understanding and satisfying patient's requests.
• Maintain an adequate level of productivity as defined with the Call Center Supervisor.
• Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription, and other medical services and programs within the Complete Health family of Primary Care practices.
• Accurately registering new patients to include all demographics and insurance information.
• Written communication in the EMR with individual providers and staff relative to patient calls.
• Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and obtain other beneficial information from patients.
• Ability to handle a 3-way call with patient & insurance company to change Primary Care Provider, when necessary.
• Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions).
• Following all privacy guidelines as set forth in HIPAA.
• Ongoing personal/professional development through training.
• Commitment to putting our patients first - always.

Qualifications

• Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Must possess excellent verbal and written communication skills.
• Must have interpersonal skills with patients, staff, and other healthcare professionals.
• Critical thinking skills and a positive attitude essential.
• Familiarity with EMR system preferred; specifically, Athena EMR experience will be helpful.
• A consistent work history with the desire to build a long-term career is mandatory.

Requirements

• The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use.
• Pushing and pulling are occasionally required.
• Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the Patient Access Representative. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Patient Access Representative may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.