[Hiring] Patient Access Representative @New Jersey Urology

Role Description

The Patient Access Representative serves as the first point of contact for patients. Candidates must provide exceptional customer service while facilitating general appointment and escalation appointment scheduling. PAR will register new patients, review demographics for existing patients, insurance verification and answer general patient questions. PAR is also responsible for preparing patient messages to providers, triage, surgical scheduling and other internal departments. This role plays a critical part in ensuring a positive patient experience and supporting accurate, timely access to the patients.

• Greets patients in a prompt, courteous, and helpful manner.
• Handles inbound calls for a high-volume practice while working remotely.
• Verifies and updates current insurance information and demographics with the Patient.
• Registers new patients in EMR.
• Accurately documents patient requests/concerns in EMR (EPIC).
• Resolves patient inquiries and concerns and escalates emergent concerns appropriately and in a timely manner.
• Performs all other duties as assigned.

Qualifications

• High School Diploma.
• Interact professionally and positively with all patients, colleagues, managers, and executive team.
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPAA compliance in all daily tasks.
• One year of experience working in a medical practice or in a health insurance organization.
• Excellent verbal and written communication skills.
• Prior use of EMR systems preferred.
• Demonstrates strong self-management skills in a remote work environment.

Requirements

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Thorough knowledge in computer information systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.

Work Environment

This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, and faxing through Ring Central.

Travel

Travel is primarily local during the business day.

Salary Range

$18.00 – $22.50 per hour. The compensation range listed reflects the anticipated base pay for this position. Actual compensation will be determined based on factors such as relevant experience, education, skills, and work location.

Benefits

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”

• Compassion: Make Someone’s Day.
• Collaboration: Achieve Possibilities Together.
• Respect: Treat people with dignity.
• Accountability: Do the right thing.

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

Company Description

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services.

• Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest.
• Includes a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery.
• U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources.
• Serves as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
• U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.