[Hiring] Patient Access Registrar - Scheduler @Wheaton Eye Clinic LTD

Role Description

Weekly schedule: Monday - Friday 8am-5pm with rotating Wednesdays or Thursdays from 9:30am - 6:30pm (every 3 weeks only). This role has the option of being remote after 6 month waiting period.

• Update all patient registration information on patient accounts
• Verify Insurance plan information
• Appointment Scheduling for all WEC providers with state and HMO Insurance plans
• Complete scheduling requests in the HMO workque by end of day
• Understand the description of a referral and authorization
• Follow office state scheduling protocols
• Complete rescheduling of patients as received
• Process appointment cancellations
• Retrieve and complete Epic messages
• Ensure no-show appointments are processed by end of each day
• Follow all HIPAA and Wheaton Eye guidelines regarding patient privacy
• Perform other related duties as assigned

Qualifications

• Excellent customer service skills and ability to resolve customer service issues and/or escalate to Manager as needed
• Minimum of 1 year of customer service experience
• Minimum of 6 months to 9 months of insurance registration and verification experience
• Knowledge of medical terminology
• Scheduling experience preferred
• Ability to read, write and speak in a clear and professional manner
• Excellent follow through skills and attention to detail
• Ability to handle multiple tasks, be resourceful and meet deadlines
• Ability to adapt to changing workflows, processes and work queues
• Ability to adapt and work in a fast-paced, changing environment
• Ability to work independently
• Experience with Epic EMR system strongly preferred

Benefits

• Medical
• Dental
• Group Life and LTD
• Paid Time Off
• Paid Holidays
• Clothing Allowance
• Vision Care Benefits
• Voluntary Benefit Offerings – Life, STD, Critical Illness, Accident
• 401k