[Hiring] Patient Access Liaison III @Keck Medicine of USC

Role Description

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. The Patient Access Liaison III is competent and proficient to answer, screen and direct incoming and outgoing telephone calls for multiple areas within the department, sends electronic messages and other web-based communications using a call management system. Responds to basic inquiries and refers other inquiries to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison III will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison III will be expected to work independently and to assist with department projects when needed.

Qualifications

• High school or equivalent.
• 3 years of experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) required.
• Demonstrated interpersonal skills.
• Ability to work independently.
• Ability to multi-task.
• Cross-trained in multi-specialty areas.
• Excellent verbal and written communication skills.

Requirements

• Associate's or Bachelor's degree in healthcare, business or operations field preferred.
• Vocational certificates in healthcare preferred: appointment scheduling, registration, insurance verification, medical assistant.
• Knowledge of HIPAA compliance and various health insurance types preferred.
• Knowledge of insurance preferred.
• Knowledge of medical terminology strongly preferred.
• Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.
• Bilingual: Spanish, Chinese and other languages preferred.
• Fire Life Safety Training (LA City) required within 30 days of hire if no card upon hire.

Benefits

• The hourly rate range for this position is $21.84 - $36.77.
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.
• Reasonable accommodations to applicants and employees with disabilities.