[Hiring] Patient Access Concierge @Trinity Health

Role Description

Patient Access Concierge - Albany, NY

This is a phone-based position to register patients, schedule appointments and surgeries, verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. This position is a remote position.

Position Highlights:

• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Office Hours – Monday - Friday
• We offer great Benefits including: Competitive Pay, Paid Time Off, Tuition Reimbursement, etc.

What you will do:

• Verifies patient identification, demographic information, and insurance coverage.
• Accepts point of service payments.
• Enters patient information accurately into appropriate hospital information system(s).
• Refers patients with questions regarding financial liability to appropriate resource(s).
• Accepts medical authorization or referral forms, if appropriate.
• Processes key documents to facilitate obtaining insurance information.
• Provides payment estimates for out of pocket costs.
• Educates patients/families on the use of registration kiosks or online systems.
• Identifies routine issues and escalates to Lead Patient Access Concierge.

Qualifications

• High school diploma. Associate degree preferred.
• One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities.
• Consideration may be given for commensurate customer service experience in another industry.
• Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is preferred.
• Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred.
• Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication skills both verbal and written, data entry skills, and organizational abilities.
• Superior interpersonal skills are necessary for interacting with customers and colleagues.
• Accuracy, attention to detail, ability to work independently, and good time management skills are required.
• Must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment.

Requirements

• Pay Range: $17.25 - $23.00
• Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.