[Hiring] Patient Access Concierge @Abax Health

Role Description

This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards.

Responsibilities

• Patient Registration:
  • Accurately collect and enter patient demographic, insurance, and medical information.
  • Verify patient identity following all HIPAA and facility protocols.
  • Ensure all required forms and signatures are completed during registration.
• Insurance Verification:
  • Confirm patient insurance eligibility and benefits prior to service.
  • Obtain and document pre-authorizations or referrals as required.
  • Communicate any coverage issues or financial obligations to patients.
• Customer Service:
  • Greet patients and visitors warmly, providing courteous and efficient service.
  • Answer patient questions regarding appointments, insurance, and registration processes.
  • Address and resolve patient concerns or direct them to the appropriate personnel.
• Scheduling and Coordination:
  • Schedule, reschedule, and cancel appointments as needed.
  • Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.
• Compliance & Documentation:
  • Maintain accuracy and confidentiality in patient records.
  • Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy).
  • Report and correct registration errors promptly.
• Financial Counseling (as applicable):
  • Discuss patient financial responsibilities, co-pays, and payment options.
  • Collect co-pays and provide receipts when applicable.
• General Administrative Support:
  • Answer phones, respond to emails, and perform general clerical duties.
  • Maintain organized registration areas and supplies.
  • Assist with training new registration staff as needed.

Qualifications

• High School diploma or GED required.
• 1-3 years of experience in patient access or revenue cycle roles, including insurance verification, prior authorizations, No Surprises Billing, and scheduling required.
• Experience communicating with patients via phone, text, and email using web-based systems required.
• Experience with CERNER or EPIC EMRs is preferred.
• Experience working in a contact center environment is a plus.
• Ability to manage a high volume of calls while providing professional, patient-centered service.
• Strong verbal and written communication skills, including the ability to resolve issues calmly and effectively.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint).
• Strong organizational skills with high attention to detail and accuracy.
• Ability to prioritize tasks, work independently, and adapt to changing operational needs.

Physical Demands and Working Conditions

• U.S. based fully remote, home-based position.
• Requires reliable internet and a quiet, private workspace to maintain patient confidentiality.
• Prolonged sitting while working at a computer and using a phone or headset.
• Frequent typing and data entry across multiple systems.
• Ongoing speaking and listening to communicate with patients and team members.
• Work performed during scheduled shifts; occasional overtime may be required based on business needs.

Benefits

• FLSA Classification: Non-Exempt
• Employer sponsored Medical, Dental & Vision
• Short-term and Long-term Disability, and AD&D Insurance Plans
• Flexible Time Off Plan & Paid Holidays
• Employee Referral Bonus