[Hiring] Parts Specialist @RXO, Inc.

Role Description

As a Specialist, Parts in Managed Transportation at RXO, you will deliver exceptional service to our customers.

What your day-to-day will look like:

• Support customers with respect to Key Performance Indicators (KPIs), including:
  • Teaching dealership personnel how to use the Retail Inventory Management website
  • Reviewing policy and procedure with them
  • Offering support for any questions they have
  • Following up after training
• Meet workload criteria and metrics (i.e. 175 emails per month, minimum 2 dealer trainings a month, etc.)
• Outbound call work such as excess orders and new parts managers list
• Answer incoming dealer calls
• Review adds protection requests
• Update job process documents and email stationary
• Work on hold orders 1 day a week (designated day is Thursday), including working late orders at 6:45 pm EST
• Collaborate with customers and escalate any issues through appropriate channels, helpdesk tickets for DSP changes, and other issues
• Collaborate with GM team members such as GM reps or GM Lead RIM analysts
• Learn various systems (RIM Legacy, RIM 3.0, DAAC, PWB +, Mainframe, IP/digital Phone) to review orders, backorders, returns, supersessions
• Record upfront messages as needed
• Work emails
• Work collaboratively with team members via SLACK/TEAMS meetings
• Work autonomously and be self-motivated

Qualifications

• 1 year of experience dealing with high phone/email volume in a deadline-driven environment
• Experience with Microsoft Office
• Excellent verbal and written communication skills in both English and French
• Strong supplier and customer interaction experience
• Basic computer skills

Requirements

• Knowledge of a dealership environment or inventory management
• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days