[Hiring] Partnership Support Specialist @Grow Therapy

Role Description

We are looking for a Payor Partnership Support Specialist to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager.

• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
• Meet with your supervisor to discuss performance opportunities, feedback and set performance goals

Qualifications

• You have at least 2 years of experience in customer support (healthcare billing a plus).
• You have at least 1 year of experience assisting customers over the phone, via live chat, and email support.
• You can easily pivot and multitask.
• You can adapt easily to an ever changing environment.
• You are a high output, high quality individual.
• You have very high attention to detail.
• You desire to work in a contact center environment.
• You take initiative and have a can do attitude towards investigating and solving problems.
• You are a naturally empathetic individual.
• You have experience with and knowledge of health insurance/billing.
• You stay cool, calm and collected under intense interactions.
• You have a consultative and empathetic attitude.
• You have an intermediate level of technical understanding.
• You have experience working with large databases and multiple tools simultaneously.

Requirements

• Employment Type: Hourly, Non-Exempt
• Base Compensation: $24.03 per hour
• This role is fully remote.
• Both arrangements include travel 2–3 times per year (e.g., company and department offsites).

Benefits

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees).
• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge.
• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.