[Hiring] Director Partnership Success @Ensemble Health Partners

Role Description

The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This role includes:

• Forming and nurturing relationships with clients.
• Influencing and directing operations to ensure consistent results.
• Communicating organizational values and positive leadership to all associates.
• Being accountable for client performance expectations.
• Articulating plans with client deliverables, timelines, outcomes, and actions.
• Monitoring bad debt and process improvements in key areas.
• Identifying gaps in client support or performance and proposing solutions to drive improvement.
• Building relationships and organizational alignment.
• Influencing decisions and engaging onsite operational teams to drive results.
• Participating and leading program-level meetings with stakeholders.
• Working closely with CFO and client leadership to support analysis, reporting, and service line development.
• Acting as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Assisting client leadership in understanding revenue cycle processes, metrics, tools, and reports.
• Facilitating monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Qualifications

• Experience in revenue cycle management.
• Strong leadership and communication skills.
• Ability to build and maintain client relationships.
• Proven track record of driving operational improvements.
• Knowledge of healthcare regulations and compliance.

Requirements

• Must reside and be authorized to work within the United States.
• Ability to provide reasonable accommodations to qualified individuals with disabilities.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health.
• Professional development opportunities, including certification and tuition reimbursement.
• Quarterly and annual incentive programs for high-performing employees.