[Hiring] Partner Support Specialist @Check

Role Description

The Partner Support Team resolves payroll and payroll tax discrepancies after they occur. As a Corrections Specialist on the Support team, you will own these cases end to end:

• Investigating the underlying issue.
• Correcting historical payroll records.
• Determining the downstream filing and financial impact.
• Communicating the outcome to our partners.

Corrections you complete drive amended filings, corrected employee forms, and adjustments to funds owed or refunded, carrying significant responsibility for accuracy. This role requires:

• Payroll tax depth.
• Strong investigative instincts.
• Precise written communication.

You will work closely with various teams and build deep expertise in multi-jurisdiction payroll tax and the systems that support it at scale.

In this role, you will:

• Investigate payroll and payroll tax discrepancies to identify root cause and determine the full scope of impact.
• Correct historical payroll records, including wages, taxes, benefits, deductions, exemptions, and work locations.
• Determine which previously submitted filings are affected by a correction and identify the amendments required.
• Determine when corrected employee and contractor tax forms are required and confirm the corrected figures are accurate.
• Reconcile tax accounts by balancing calculated, collected, and filed amounts.
• Determine the financial impact of each correction and initiate the appropriate collection or refund.
• Assess materiality and filing obligations to determine the appropriate scope of each correction.
• Communicate correction outcomes, resulting filing changes, tax impact, and expected timelines to partners.
• Partner with various teams to resolve complex cases and escalate suspected product defects.
• Manage a high volume of concurrent cases against filing deadlines and service level commitments.
• Identify recurring root causes and recommend process, documentation, automation, and product improvements.

Qualifications

• 3–4 years of experience in payroll operations, payroll tax, tax compliance, or a client-facing role.
• Hands-on experience with payroll corrections, account reconciliation, and the amendment process.
• Working knowledge of multi-jurisdiction payroll tax.
• Demonstrated success analyzing data to investigate issues and identify root causes.
• A demonstrated ability to identify process improvements and implement operational solutions at scale.
• Experience with ticketing and/or case management systems, especially Zendesk.
• Availability to support Check's elevated workload during quarter-end and year-end filing periods.

Requirements

• Strong analytical skills and advanced spreadsheet proficiency; SQL experience a plus.
• Ability to work independently and manage multiple tasks effectively.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.

Benefits

• Remote, hybrid, or in-office work options.
• Meals provided on Tuesdays and Thursdays.
• Regular happy hours, game nights, and other in-person events.
• Annual 3-day company retreat.