[Hiring] Partner Support Agent @Ding

Role Description

We are looking for a proactive and customer-focused Mid-Level Partner Support Agent to join our growing team. In this role, you will support our partners across the South America region, ensuring a high-quality support experience through effective communication, technical troubleshooting, and strong relationship management.

You will work closely with internal teams to resolve partner queries, identify trends, and continuously improve the overall partner support experience. This is an excellent opportunity for someone with strong analytical skills, a technical mindset, and a passion for delivering exceptional service in a fast-paced international environment.

Responsibilities & Duties

• Provide exceptional support to partners via email and internal support systems with a professional and solutions-oriented approach.
• Manage and resolve partner queries in a timely manner while meeting established quality and customer satisfaction metrics.
• Investigate and troubleshoot technical and operational issues, escalating when required.
• Collaborate with internal departments to resolve partner concerns and maintain a seamless customer experience.
• Identify recurring issues, trends, or process improvement opportunities and share insights with the Team Leader and wider business.
• Maintain accurate records and updates within CRM and support platforms.
• Contribute to continuous improvement initiatives across Partner Support operations.

Qualifications

• 2–3 years of experience in a Customer Support, Partner Support, Customer Care, or similar role, ideally supporting the South America region.
• Excellent written and verbal communication skills in both Spanish and English.
• Good understanding of APIs and technical troubleshooting concepts.
• Strong analytical and problem-solving skills with the ability to investigate issues independently.
• Excellent attention to detail and strong organisational skills.
• Comfortable working with Microsoft Office Suite and CRM/contact centre platforms.
• Empathetic, customer-focused, and able to communicate effectively with both technical and non-technical stakeholders.
• A collaborative team player with a positive attitude and willingness to learn.
• Ability to prioritise workload and manage time effectively in a fast-paced environment.

Requirements

• Experience working with CRM or contact centre software.
• Previous experience in fintech, telecommunications, payments, or technology environments.
• Additional language skills such as Italian, French, German, or Arabic would be considered an advantage.

Company Description

Ding is the world’s leading universal top-up service. Founded in 2006, Ding was born from seeing something that wasn’t there. More than 80% of the world’s 5 billion mobile phones are now prepaid – and growing. We believe mobile phones can change lives and we want to improve people’s lives by helping those with less gain access to more.

Ding is headquartered in Dublin, Ireland, and has employees working across the world!

• We are proud of our culturally diverse team of more than 200 employees, all with unique personalities who support our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.
• Our aim is to build and run the safest, simplest, most effective and convenient top-up technology, in partnership with the best operators and platforms.
• We’ll continue to spread joy across the globe helping people everywhere to send little bytes of happiness to their loved ones, keeping our customers connected to their families and friends.
• Now more than ever we realise the importance of keeping in touch and here at Ding we believe a little goes a long way.