[Hiring] Partner Success Manager @Flex

Role Description

We’re looking for the rare partner success manager who excels at building strong relationships with partners but is also operationally minded. The scope of the role will include:

• Onboarding and retaining customers
• Surfacing partner feedback to internal teams
• Increasing use of Flex’s products by partners to drive positive results
• Coordinating the production of case studies, reviews, and testimonials

Key attributes for this role include:

• Operational Excellence: Adept at managing a high volume of accounts with a structured and methodical approach. Experience creating and maintaining comprehensive internal processes and external documentation to ensure that all partner needs are met promptly and efficiently.
• High EQ: Has a track record of building trust with partners and being seen as a true partner in their success.
• Owner Mindset: Is deeply curious and challenges how things are done. They have a strong bias for action and drive fast experimentation.
• Ambitious: Wants an opportunity to prove themselves while working closely with Leadership as we learn and apply learnings quickly.

Qualifications

• 2+ years of partner/customer success and/or account management
• Previous startup experience, ideally at a seed through series B startup
• Experience at the Mid-Market account segment level at a minimum, with Enterprise and High Growth/Accelerated startup exposure desired

Requirements

• Preference for individuals who have worked with either consumer brands or at B2B2C businesses
• Preference for individuals who have worked to support a technical product
• Experience in fintech

Mindset

• Low Ego - You’re not above any task. You readily accept feedback and view it as an opportunity for growth.
• Collaborative - You thrive in team settings, naturally working across functions to drive the best outcomes for our customers.
• Hustler - You put in the effort required to make things happen.
• Organized - You know your accounts like the back of your hand and your documentation is always up to date with details.
• Self starter - You know how to teach yourself new tools, skills etc.

Benefits

• Competitive salary with meaningful equity.
• Medical, dental, and vision plans.
• Unlimited PTO and sick days.
• Paid parental leave.
• Flexible, remote-first team.