[Hiring] Partner Care Advisor @Tamara

Role Description

We're seeking a Partner Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers' queries through website and live chat related to Tamara’s services. This role will be remote in nature and suited to locally available talent in Saudi Arabia.

• Deliver exceptional customer service through accurate information and tailored solutions.
• Leverage strong communication skills (written & verbal) to effectively solve customer issues.
• Work collaboratively as a driven, determined, and curious team player.
• Respond quickly with urgency and adapt to changing circumstances.

Responsibilities

• Answer inbound emails and respond to live chats efficiently.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services.
• Understand and strive to meet support metrics while providing excellent customer service.
• Follow communication “scripts” when handling different topics.

Qualifications

• Previous customer service experience (min 1-2 years).
• Native Arabic speaker.
• Previous experience in handling customer escalations is a plus.
• Fluency in English Language, B1 profile.
• University degree holder.
• Great verbal & written communication skills.
• Ability to handle customers’ issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

Benefits

• All qualified individuals are encouraged to apply.