[Hiring] Part Time Virtual Membership Advisor @CAA Atlantic

Role Description

The Virtual Membership Advisor (VMA) is a front-line, member facing role responsible for delivery service, sales, and general support as the first point of contact for members and prospective members. The role focuses on assessing member needs, resolving inquiries and driving member engagement with membership benefits, products and services through a consultative approach.

A Day in the Life:

• Log into multiple computer applications to start serving members.
• Serve members and potential members over the phone and by e-mail.
• Assist with requests from purchasing a membership to updating their membership.
• Collect email addresses and explain how members earn CAA dollars.
• Assist with hotel reservations and planning road trip routes.
• Ensure members are protected with travel medical insurance.
• Help members log into the My Account website.
• Share new spots where members can show their CAA card and save.
• Handle interactions with both happy and frustrated members.
• Have regular check-ins with your manager for guidance and growth.
• Check the cash drawer and ensure debit and credit cards balance.
• Engage in learning activities such as meetings or self-paced learning.

Qualifications

• Minimum High School Diploma or Equivalent
• Customer service and sales experience
• Bi-lingual (English/French)

Requirements

• Member service delivery
• Act as the first point of contact for members and public by phone
• Assist with booking appointments for other CAA services such as Travel and Auto & Property Insurance
• Respond to inquiries related to membership benefits, products, services, website and app functionality
• Take ownership of member concerns and complaints through to resolution
• Call members and recently lapsed members to assist them to engage or re-engage with their CAA membership
• Assess member needs and satisfy their needs by leveraging a consultative approach
• Explain benefits, services and product features
• Qualify and sell memberships, travel insurance, car rentals and hotel reservations
• Promote and cross-recommend additional CAA products and services
• Accurately capture and maintain complete member profiles
• Perform account validation and adhere to CAA's privacy policy and PCI requirements
• Ensure proper inventory levels and report outdated stock
• Balance cash drawer and prepare outbound mail

Benefits

• Challenging work with an amazing team
• Strong commitment to the community and charitable giving
• A competitive compensation package
• Generous paid time off based on professional experience
• Paid volunteering
• Telemedicine access for medical care and wellness services
• Health and Safety of employees is the number one priority
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• Ongoing learning and development opportunities