[Hiring] Part Time Support Specialist @Nomad eCommerce

Role Description

Nomad eCommerce is seeking a resourceful, client-focused Part-Time Product Support Specialist to join our growing support team. As a Product Support Specialist, you’ll be the first line of contact for our clients, providing thoughtful guidance, troubleshooting issues, and ensuring a seamless support experience. You’ll work across multiple open requests, using your problem-solving skills, technical curiosity, and attention to detail to manage support tickets from initial inquiry through resolution.

• Manage and resolve client support tickets, ensuring timely communication and follow-up.
• Troubleshoot application issues and coordinate resolutions with internal teams or third-party vendors.
• Communicate proactively with clients to set expectations, provide updates, and deliver clear guidance.
• Document support cases thoroughly, contributing to knowledge bases and self-help resources.
• Identify recurring issues and recommend product improvements or documentation updates.
• Lead client training sessions and assist with project-based work virtually.
• Maintain strong relationships with clients, advocating for their needs within the organization.
• Uphold privacy, security, and confidentiality standards in all client interactions.
• Provide intermittent off-hours support.
• Support continuous improvement of support workflows and client experience.
• Additional duties may be assigned to meet business needs.

Qualifications

• 1–3 years of experience in client support, technical support, or account management.
• Ability to manage multiple active tickets with strong multitasking and follow-through skills.
• Excellent communication skills—both written and verbal.
• Technically savvy with a demonstrated ability to learn new systems quickly.
• Familiarity with helpdesk or ticketing systems, remote support tools, and common business applications.
• Strong problem-solving mindset with a focus on customer satisfaction.
• Comfort working in a fast-paced environment with shifting priorities.
• Strong multi-tasking skills with the ability to pause and resume work efficiently.
• Experience supporting software applications or working in a SaaS environment.
• Exposure to project management tools or customer support platforms.
• Basic knowledge of SQL, including the ability to read, understand, and execute simple queries for data retrieval and troubleshooting.
• Familiarity with basic web technologies (HTML, CMS platforms, website hosting).
• Understanding of data privacy and security best practices.
• Technical writing or documentation experience (preferred, not required).
• Associate or bachelor’s degree in business, IT, or a related field (preferred, not required).

Benefits

At Nomad, we value curiosity, initiative, and collaboration. You’ll join a team that encourages learning, embraces transparency, and supports each other’s success. We believe the best results come from people who are empowered, respected, and inspired to grow together.