[Hiring] Part-time Software Support Specialist @Harris Computer

Role Description

• Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
• Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
• Identify when software or technical issues should be escalated to development and provide clear supporting details.
• Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.

Qualifications

• Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience.
• Some knowledge of AP and payroll processes, human resource management workflows.
• Excellent interpersonal, customer service and written and oral communication skills.
• Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
• Strong work ethic and self-starter, ability to work independently and as a team player.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Positive, professional, and solutions-oriented approach.

Requirements

• Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
• Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
• Prior knowledge of ProSoft a plus, but not required.

Benefits

• Salary: $20 - $25 per hour.

Competencies

• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Strong Listening Skills
• Patience
• Peer Relationships/Team Player
• Technical Oriented and Adaptability

What will make you stand out

• General experience in accounts payable, HR/payroll systems support.
• Some basic accounting knowledge.
• Creating training videos.
• Updating User Guides.
• Accounting knowledge will set a candidate apart.