[Hiring] Part-Time Reservations Sales Specialist @Four Seasons Hotels and Resorts

Role Description

We have an exciting opportunity for a Part-Time Reservations Sales Specialist to join the Worldwide Reservation Operations team. The Four Seasons Reservations Sales Specialist is seen as a trusted advisor who exemplifies the highly personalized service for which Four Seasons has been known for over 60 years. Specialists are only a phone call away and work to understand guests’ needs and interests to confidently recommend and book the perfect Four Seasons experience whether they are travelling for business or pleasure in any of our luxury properties around the world.

This is a remote, work-from-home position based in Ontario, Canada #LI-Remote.

Key Activities:

• Use a consultative sales approach to identify guests’ needs and make relevant recommendations.
• Actively seek opportunities to upsell and cross-sell additional services that add value to the guest experience.
• Book reservations ensuring a high degree of accuracy.
• Clearly explain rates, availability and cancellation policies pertaining to the reservation.
• Respond to customer service inquiries in a professional manner.
• Liaise with hotels on behalf of guests and travel professionals.
• Meet or exceed established sales and quality goals.

Qualifications

• High School graduate.
• Post-secondary diploma/degree an asset.

Requirements

• Minimum 1-2 years sales and customer service experience.

Benefits

• Hourly Base Rate: $25.00 CAD + benefits as part of the total compensation package.

Shift

• Up to 29 hours per week.
• Working a rotating shift during the Contact Centre’s hour of operations -- Weekdays 8:00 AM – 11:00 PM and Saturday/Sunday 9:00 AM - 10:00 PM (These hours are subject to change based on business needs and conditions).