[Hiring] Part-time Intake Case Coordinator @Axiom Medical

Role Description

The Intake Case Coordinator (“ICC”) is an integral member of Axiom’s Ops Support – Central Services Department (“CS”). The ICC will play a key role in providing customer service and screening support to the employees of Axiom’s clients. The ICC will be accountable for:

• Answering phones and taking information on new incidents/injuries
• Communicating and escalating necessary information
• Working with company databases
• Other duties and responsibilities as determined by the Operations or Team Manager

Essential functions of the ICC include:

• Assigning new cases to medical staff in accordance with corresponding licensing laws
• Providing excellent customer service in a fast-paced environment
• Performing administrative duties to multiple departments as needed, in accordance with Service Level Agreements where applicable
• Developing and maintaining cooperative and professional relationships with fellow employees, supervisors, and leadership from various departments
• Performing initial assessments of intake calls

Qualifications

• Combination of demonstrated experience and education equivalent to 1 year with a focus on call center, customer service, or related fields

Requirements

• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard
• Specific vision abilities required include close vision requirements due to computer work
• Light to moderate lifting is required
• Regular, predictable attendance is required
• This is a remote position