[Hiring] Part-time Customer Support Consultant @SupportYourApp

Role Description

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Deliver outstanding customer support via emails and phone calls;
• Answer customer questions and walk users through the system;
• Respond to customer inquiries in accordance with established service level agreements and follow precise procedures;
• Handle complaints with a calm, friendly approach;
• Escalate complex or high-priority issues to the appropriate internal team when needed;
• Conduct research when information is missing and proactively look for solutions.

Qualifications

• Excellent Swedish and English skills (at least C1 level for both spoken and written);
• Solid basic technical understanding and personal interest in electronics or PC/IT topics;
• Excellent problem-solving skills;
• Fast learner;
• The ability to communicate clearly, professionally and empathetically with customers;
• Strong analytical skills;
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Requirements

• Experience with Salesforce or similar tools will be a great plus.

Benefits

• Fixed schedule: Monday to Friday, from 9 AM–1 PM, GMT+2;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.