[Hiring] Part Time Customer Service Representative @ACD Connect, LLC

Role Description

For over 22 years, we’ve been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered customer experiences. We’re a team that values empathy, accountability, and smart problem-solving, and we’re looking for Customer Support Specialists who bring those qualities to every interaction.

If you’re someone who genuinely enjoys helping others, thrives in a structured yet fast-paced environment, and takes pride in delivering great service - we’d love to meet you.

Compliance Note: Due to specific state and client contracts, we are unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role.

Qualifications

• Bilingual or multilingual candidates strongly encouraged but NOT required
• Fluency in one or more of the following languages: Spanish, Mandarin, Bangla, Haitian Creole, Urdu, Arabic, French, or Italian
• English is the primary language used for business operations

Requirements

• Minimum 2 years of call center customer service experience
• Strong communication and active listening skills
• Ability to work independently in a fully remote setting
• High attention to detail and comfort with technology
• This is a "Bring Your Own Device" (BYOD) position. Employees are responsible for providing their own equipment.
• PC or Laptop: Must run Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets)
• USB Headset: Required for call clarity and noise cancellation
• Webcam: Required for 100% on-camera training and team meetings
• Internet: Reliable broadband connection (minimum 25 Mbps download / 10 Mbps upload)

Benefits

• Compensation: $21.00 – $23.00 per hour
• Remote Stipend: Monthly stipend of $50.00 for Full-Time and $25.00 for Part-Time employees after 90 days of employment
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Tiered PTO accrual (1 hour for every 30 hours worked per NY State law)
• Sick Time (up to 40 hours of paid sick leave)
• Unpaid Leave: Access to 30 hours of immediate unpaid protected leave upon hire
• Employee Assistance Program (EAP) for mental health and counseling

Why Join Us

• Fully remote flexibility and work from home within New York State
• Join a stable, growing company with over two decades of success
• Supportive leadership and a culture that values your contributions
• Meaningful work helping people navigate essential services

Work Authorization

Must be legally authorized to work in the United States and able to provide documentation verifying identity and employment eligibility upon hire. We are not able to sponsor employment visas for this position at this time.

Screening & Compliance Requirements

Employment is contingent upon completion of required background and exclusion screenings, conducted in accordance with applicable federal, New York State, and New York City laws, including individualized assessment where required.

At-Will Employment Statement

Employment with the company is at-will and may be terminated by either the employee or the company at any time, with or without cause or notice, subject to applicable law. Nothing in this job posting, the hiring process, or any other communication shall be construed as creating a contract of employment, express or implied.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, familial status, domestic violence victim status, military or veteran status, citizenship/immigration status (to the extent protected by law), or any other protected status under federal, New York State, or local law.