[Hiring] Overnight Customer Service Representative @Capital Management Services

Role Description

The position is licensed only for residents of Pennsylvania, Ohio, and West Virginia. Capital Management Services has an exciting opportunity for Overnight Lost/Stolen Customer Service Positions!

We are currently seeking candidates with strong customer service skills to join our growing team of overnight, weekend, and holiday lost/stolen customer service agents. This role involves performing Lost/Stolen Customer Service for a large banking institution.

• File Disputes: Customers who call in suspecting fraud on their account must file a dispute for the charges and must have their debit card shut down for safety.
• Express Empathy: The agent must maintain an empathetic and professional tone throughout all calls.
• Off-Hours Availability: This job is 100% Nights, 100% Weekends, and 100% Holidays.

Qualifications

• High school diploma or equivalent (GED) required; Associates Degree Preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Ability to problem solve.

Requirements

• Background Check Required.
• Ability to use WIRED High-Speed Internet Connection with a minimum of 25 Mbps Download / 25 Mbps Upload (No Wifi).
• Android (OS 11.0 or higher) or iPhone (iOS 15 or higher) Smartphone.
• Either a Smartphone with Unlimited Minutes, or Landline Phone.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule

• Evening shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay Types

• Bonus pay

Education

• High school or equivalent (Required)

Experience

• Customer Service: 3 years (Required)
• PC or Laptop: 3 years (Required)

Job Type

• Full-time

Pay

• $14.00 per hour

Expected Hours

• 20 - 40 per week

Work Location

• Remote