[Hiring] Overnight Bilingual French Call Centre Specialist @TigerTel

Role Description

Join a company you can truly believe in where your 100% effort directly drives success. We are dedicated to belonging in you and actively supporting your long-term career goals. If you are a self-motivated night owl who thrives in an independent, fast-paced environment, this is the place for you.

We are looking for energetic, professional, and detailed-oriented individuals to join our team to fill in our overnight positions. We provide paid training, great ongoing support, and comprehensive health and dental benefits/RRSP upon completing of probation.

• Handle overnight calls from our clients (we are strictly an inbound service, not a telemarketing centre).
• Professionally greet callers, provide details, and gather required information.
• Relay and route critical messages to on-call personnel by prioritizing urgent and emergency calls.
• Respond to customer requests professionally and accurately.

Qualifications

• Fully bilingual in French and English (fluent written and spoken).
• Dedicated to working overnight shifts, including weekend availability.
• Experiences: Customer Service (1 year required), call centre experience (1 year preferred).
• Excellent grammar, spelling, and professional demeanor.
• Windows-based computer proficiency.
• Fast learner with strong typing skills (at least 35WPM).
• Detail-oriented and capable of processing information logically.
• Punctual with an exceptional attendance record and a true team-player mindset.
• Education: Secondary school/High School Diploma or equivalent.

Requirements

• Pay: $22/hr.
• Benefits (Waiting period may apply):
• RRSP (with Company Matching)
• Dental
• Vision
• Health
• Paid Time off
• Training: First week of training follows a temporary split schedule before transitioning to your regular overnight shifts.
• Monday and Tuesday: 1:30pm-9:30pm EST
• Wednesday-Friday: 9am-5pm EST
• Home Office and Equipment Requirements:
• Personal PC or Laptop running Windows 11 or above
• High-speed internet connected directly via Ethernet cable (Wi-Fi is not permitted for work).
• Dedicated wired USB headset with a microphone
• A quiet, distraction-free room/office with a closed door to ensure privacy and confidentiality.
• Pre-Application Speed Test Required:
• Go to fast.com on any browser (you may use Wi-Fi on a smartphone or tablet just for this test).
• Allow the download test to complete.
• Click "Show More Info" to calculate your upload speed.
• Keep your Download and Upload speed results handy for your application/interview.

How to Apply

• Click Apply Now and complete all screening questions.
• Check your email/Indeed account for follow-up Indeed Assessments. Completion of these assessments is required to move forward in the hiring process.