[Hiring] Outbound Referral Administrator @DCX

Role Description

The DCX Client Services - Home-Based Outbound Referral Administrator will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include:

• Strong attention to detail
• Ability to work well with co-workers
• Desire to learn new work skills

Ideal Candidates will be:

• Highly proficient communicator in both spoken and written English
• Well-structured and well-organized
• Possesses strong multi-tasking and prioritization skills
• Accurate with detailed information
• Work well with others and be a team player

Role Details:

• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Written and spoken English skill: Very Proficient
• Salary Range: PHP 35,000 - 40,000
• Industry: Realty

Job Responsibilities

• Work directly with advisors to collect sufficient information to create thoughtful agent assignments & connections on outgoing referrals.
• Place outbound referrals within 2 hours of receiving client info from the advisor.
• Ensure International referrals are followed up on within 24-hours of placement with affiliate companies to ensure connectivity.
• Utilize company calendar for follow-up including but not limited to follow-up for international referrals, staying within referral placement timelines.
• Create & maintain fully-executed Referral Fee Agreements.
• Conduct weekly/monthly follow-ups for each referral & provide updates to agents.
• Coordinate the collection of payment for pending transactions.
• Create broker files for each pending transaction.
• Ensure correct referral fees are received by our accounting team in a timely manner & that referring agents are paid correctly.
• Attend SIR Open House zoom meetings.
• Attend regular networking zoom meetings with other participating SIR referral coordinators.
• Create department files for incoming referral leads from select online referral programs (ex: HomeStory, RocketHomes, Opcity).
• Remind agents (weekly or semi-monthly) to update their leads in the lead program’s portals, offering to assist with the update entry if necessary.
• Ensure correct referral fees are paid by our accounting team in a timely manner & that the referral programs are paid correctly.
• Upload Relo breakdown, W9, and RFAs to transaction files for these leads.
• Assign rental tours and assistance assignments from Porchlight to select agents in our Porchlight rental group.
• Create and submit invoices to Porchlight for complete rental tours.
• Create broker files for Porchlight rental tours.
• Maintain meaningful relationships with other departments to create synergy within PSIR (ex: Accounting, Broker of Record, Sales Managers).
• Attend weekly team meetings, monthly sales meetings, and regular Company Collabs, either in person or via Zoom should schedule permit. Based on current workload/time-sensitive projects – must notify Executive Director a minimum of 24-hours in advance of schedule.

Qualifications

• Education: College degree in Marketing, Business Administration, or any related field.
• Experience: 1-3 years of Administrative, Customer Service, Data Entry, Administrative Assistant, or any related roles.
• Ability to learn company-specific systems.
• Thorough understanding of office management systems and procedures.

Requirements

• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook).
• Proficient with Google suite (Google sheets, Gmail etc.).

Benefits

• Work-from-home opportunities.
• Travel allowances.
• Meals and more.

Company Description

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!