[Hiring] Outbound Medical Admin Support @MyOutDesk

Role Description

We are looking for a proactive and persistent Calling Specialist responsible for outbound communications to retrieve medical records and coordinate with insurance companies, healthcare providers, and law firms. This role is crucial for ensuring that cases progress smoothly and that all necessary information is gathered on time. The Calling Specialist does not interact directly with clients but must maintain professional and courteous communication with external partners. This position is ideal for individuals who enjoy structured outreach, tracking multiple follow-ups, and playing a key role in case management behind the scenes.

Key Responsibilities

• Medical Records Retrieval: Make outbound calls to healthcare providers to request, follow up, and secure medical records.
• Insurance Communication: Contact insurance companies for case verification, documentation submission, and status updates.
• Law Firm Coordination: Communicate with law firms regarding pending case documentation, updates, and timelines.
• Follow-ups & Tracking: Maintain detailed logs of call outcomes, follow-ups required, and received information. Ensure timely completion of all tasks.
• Internal Collaboration: Work closely with administrative specialists, case managers, and other team members to support case progress.
• Problem Resolution: Identify and escalate delays or missing information to ensure cases stay on track.
• Process Adherence: Follow defined call scripts, documentation procedures, and regulatory guidelines to maintain consistency and professionalism.

Qualifications

• Minimum of 1–2 years of experience in medical records administration, healthcare support, legal support, or a similar documentation-heavy role.
• Proven experience managing, requesting, and organizing medical records from healthcare providers, insurance companies, or legal entities.
• Exceptional attention to detail with a strong ability to review, verify, and maintain accurate and complete documentation.
• Strong organizational and time management skills, with the ability to manage multiple requests, follow-ups, and deadlines simultaneously.
• Excellent written and verbal communication skills, with the ability to professionally correspond with medical providers, insurance companies, and legal teams.
• Proficiency with CRM or case management systems such as Salesforce, HubSpot, or similar client/case tracking tools.
• Familiarity with electronic medical records systems such as Epic, Cerner, or similar healthcare documentation platforms is a strong advantage.
• Proficiency in productivity and documentation tools including Google Workspace and Microsoft Office (especially Excel for tracking and reporting).
• Knowledge of HIPAA compliance and data privacy standards when handling sensitive medical information is strongly preferred.
• Experience with U.S. healthcare or personal injury law processes (e.g., medical record retrieval, billing, or claims coordination) is an advantage.
• Ability to work independently in a remote environment while maintaining productivity, accountability, and turnaround time expectations.
• Strong follow-through mindset, with persistence in tracking requests and ensuring timely completion of medical record retrieval.

Benefits

• $400 Placement Bonus after successfully completing your first 30 days with your first MOD client.
• Independent Contractor Referral Program – Earn up to $330 for every successful referral.
• MOD Cash Advance Program available after 6 months of active service with MOD client/s.
• Comprehensive HMO Coverage for you and 1 dependent, starting after 6 months of active service with MOD client/s.
• Dental Benefits through Maxicare Dental Hub.
• Optical Reimbursement for HMO principal members.
• Group Life Insurance with Accidental Death & Dismemberment coverage.
• Maternity Reimbursement for both normal and Caesarean delivery.
• 6 Paid US Holidays.
• 7 Additional Vacation Leave Credits after 10 months of active service with the current MOD client.
• 7 Additional Sick Leave Credits after 1 year of active service with the current MOD client/s.
• Unlimited Upskilling Opportunities through MODUniversity.
• Mentorship and collaboration with global leaders and teams.
• Clear career advancement pathways within the organization.
• Diverse, inclusive, and supportive workplace environment.