[Hiring] Outbound Call Center Representative @Vitalant

Role Description

Help save lives from the comfort of home. Candidates must reside within 30 miles of our offices in the following locations:

• Arizona: Tempe
• South Dakota: Aberdeen, Rapid City
• North Dakota: Bismarck, Fargo, Minot
• Montana: Billings, Butte
• Wyoming: Casper, Cheyenne
• Idaho: Coeur d’Alene, Lewiston
• Texas: El Paso

We’re looking for motivated, positive, and goal-driven individuals to join our team as a Remote Donor Outreach Coordinator. In this role, you’ll connect with current and past donors, schedule lifesaving blood donation appointments, and help make a real difference in your community every single day.

If you enjoy talking with people, thrive in a fast-paced environment, and are energized by meeting goals, this could be the perfect opportunity for you.

What You’ll Do

• Make outbound calls to current, past, and potential donors in a quiet, distraction-free, home office space (required)
• Schedule donation appointments for blood drives and donor centers (Around 90% of time is spent on calls)
• Build rapport and provide excellent customer service
• Encourage donors to continue supporting lifesaving causes
• Ability to confidently overcome objections, think on your feet, and use persuasive communication techniques to encourage donors to commit to scheduling an appointment
• Maintain accurate donor information and appointment details
• Meet daily and weekly performance goals and metrics
• Work collaboratively in a supportive remote team environment

Qualifications

• Positive attitude and strong communication skills
• Comfortable spending most of the workday on the phone
• Goal-oriented and motivated by performance metrics
• Ability to stay resilient and professional when facing rejection
• Strong multitasking and computer skills
• Dependable attendance and punctuality
• Ability to work independently in a remote setting

Requirements

• Customer service experience
• Call center experience
• Appointment scheduling, sales, collections, or outreach experience

Training Schedule

• Paid Training – 100% attendance required
• Monday–Friday, 9:00 AM–5:30 PM Arizona Time
• Four weeks

Post-Training Schedules

• Tuesday–Saturday | 10:30 AM–7:00 PM
• Sunday–Thursday | 10:30 AM–7:00 PM

You will earn an additional 8% on top of your base pay for hours falling on Saturday or Sunday.

Benefits

• Meaningful work that impacts lives
• Supportive team culture
• Paid training
• Stable full-time schedule
• Opportunity to grow and develop professionally

Hiring Restrictions

Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Connecticut, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.

Location

1524 West 14th Street #120, Tempe, AZ 85281

Job Category

Sales / Community Outreach

Contact Information

[email protected]