[Hiring] Order Support Assistant @HRS Talent Solutions

Role Description

An order can contain every product detail and still be delayed by an incomplete delivery address. The Order Address Check Assistant looks at the routine information needed to pass an order to the next stage. This remote role involves:

• Checking supplied address fields
• Identifying obvious omissions
• Asking for missing details through the employer’s approved process

This role does not involve:

• Choosing a courier
• Promising a delivery date
• Making a judgment about whether an order should be accepted

The work involves:

• Beginning with an assigned online order record and the provided address
• Checking for required lines, postcode, and delivery contact details
• Comparing information with other parts of the same order
• Recording issues and asking focused questions instead of guessing

When a customer replies:

• Updating the permitted field
• Checking that the revised address appears correctly in the record
• Not altering unrelated order details
• Passing messages that change products, payment, or delivery to the appropriate colleague

The pace is driven by incoming records and replies. You should be able to:

• Leave a pending order visibly pending and return to it when information arrives
• Read existing correspondence before sending a new request
• Check that any corrected field has saved properly before marking the task complete

Qualifications

• Accuracy with names, numbers, and addresses
• Ability to write short polite messages
• Experience with online forms or order systems
• Willingness to follow team instructions
• Previous order support, data entry, or administration experience is useful but not required
• Demonstrated careful checking and dependable follow-up is valued

Requirements

• Ability to send specific requests for missing information
• Updating designated fields and checking saved results
• Flagging product changes that are outside an address check
• Providing accurate status updates

Benefits

• Remote work flexibility
• Home office space that allows focused checking
• Full-time or part-time options available
• Pay range: £25.75–£27.75 per hour

Applying for this opening

Your CV can show experience with order details, accurate typing, or written follow-up, even if it was part of a different job. No specific order platform is a prerequisite. We welcome people at the beginning of an office career who are willing to learn the employer’s process. If selected for the next step, you may be asked to complete an application on the hiring company’s website.