[Hiring] Order Processor @Talentoma

Role Description

An online order arrives, gets checked, entered, confirmed, and followed through to completion with clear notes. The Order Processor handles these administrative transactions so customers receive accurate updates and the fulfillment team receives complete order details. This entry level position sits within the ecommerce operations team, works under an order processing team lead, and collaborates with customer service representatives and fulfillment coordinators. Based in Iowa, United States, this fully remote position lets you work from home while completing desk-based online store tasks. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Qualifications

• High school diploma or equivalent.
• No experience required; related online retail, order entry, or customer service experience preferred.
• Basic understanding of online orders, product codes, inventory availability, order confirmations, and the difference between processing and fulfillment.
• Familiarity with an ecommerce platform such as BigCommerce and willingness to learn the steps used for permitted order transactions.
• Ability to use a CRM such as Zoho CRM and a support platform such as Zendesk to maintain clear customer histories.
• Careful reading, accurate keyboard entry, and confidence comparing quantities, prices, addresses, and product identifiers across screens.
• Clear written communication and sound judgment when requesting clarification, explaining order status, or handing an unresolved question to another team.
• A reliable computer, high-speed internet, and quiet private workspace, plus availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Requirements

• Review incoming online orders and customer requests from the order queue, email, and service tickets, identifying missing information before processing begins.
• Check product codes, quantities, listed prices, delivery selections, and shipping addresses against available order information, requesting clarification when details do not match.
• Enter and update approved orders using an ecommerce platform such as BigCommerce, following established steps and checking entries before saving each transaction.
• Review displayed inventory availability, flag stock discrepancies, and refer unavailable items to the fulfillment coordinator without promising an unconfirmed replacement or delivery date.
• Match customer messages with existing orders using a CRM such as Zoho CRM, keeping contact history and order references consistent across each interaction.
• Send clear order confirmations and status updates using a support platform such as Zendesk, explaining outstanding questions and the next action needed from customers.
• Apply permitted order corrections or cancellation requests within established procedures, recording the reason and referring requests outside your authority to the team lead.
• Pass complete order details to fulfillment coordinators, check for acceptance, and follow up when a missing update could delay the next processing step.
• Monitor open orders and unanswered customer questions, escalating unresolved discrepancies or system issues to the order processing team lead with concise supporting notes.
• Close completed requests after confirming the recorded outcome; quality is judged by accuracy, turnaround, complete notes, and timely follow-up throughout the order lifecycle.

Benefits

• Fully remote work from home in Iowa, with responsibilities centered on online store orders and digital customer communication.
• Structured onboarding and training on an ecommerce platform such as BigCommerce, a CRM such as Zoho CRM, and a support platform such as Zendesk.
• Regular check-ins with the team lead to review questions, discuss feedback, and reinforce consistent processing practices.
• Build practical skills in order entry, inventory availability checks, customer updates, and accurate ecommerce transaction handling.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.