[Hiring] Order Processing Specialist @TEKsystems

Role Description

The primary role of the Remote Customer Service Representative (CSR) is to provide knowledgeable and professional support to customers by answering questions related to products, pricing, availability, orders, and services. This position is responsible for day-to-day order entry, order management, and customer service activities while working from a remote environment.

The CSR serves as a key point of contact for customers through phone, email, and other digital communication channels. Success in this role requires:

• Excellent communication skills
• Strong attention to detail
• Self-motivation
• The ability to work independently while maintaining high levels of customer satisfaction

Key performance metrics include:

• Call volume
• Order processing measurements and accuracy
• Response times
• Attendance expectations

The ideal candidate has a passion for delivering exceptional customer experiences and building positive customer relationships.

Qualifications

• Customer service oriented
• Order entry
• Call center experience

Requirements

• Engage in active listening to understand customer needs and concerns
• Respond to customer inquiries through phone, email, and other electronic communication channels
• Demonstrate professionalism, courtesy, and empathy during all customer interactions
• Build trust and establish positive relationships with customers to promote loyalty and satisfaction
• Maintain a professional and customer-focused presence in a remote work environment
• Use problem-solving skills to address and resolve customer concerns efficiently
• Identify and assess customer needs based on interactions and account information
• Research issues and communicate solutions clearly, accurately, and concisely
• Demonstrate a strong sense of urgency in responding to customer requests
• Escalate complex issues when appropriate while ensuring proper follow-up and resolution
• Process customer orders accurately and efficiently while following established policies and procedures
• Monitor order status and proactively address issues that may impact fulfillment or customer satisfaction
• Maintain accurate customer and order information in company systems
• Identify opportunities for process improvements and share recommendations with leadership
• Utilize order management, CRM, and customer service systems effectively to support customers and business objectives

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.