[Hiring] Order Management Specialist @Sleep Number

Role Description

The Order Management Specialist is responsible for order fulfillment processes and understands the end-to-end ordering process. This person engages with cross-functional partners as the order processing expert to provide recommendations for quick decision making. Additionally, this person understands order impact to the organization and assists in communicating statuses to consumers and internal business partners; workload prioritization and identifying resource needs.

Qualifications

• Associate’s Degree in Business, Accounting, Finance or Technology preferred
• 2+ years customer service experience with an understanding of the relationship between order processing and the impact on customers
• Prefer 1+ year Sleep Number experience
• Experience creating queries, analyzing datasets, and translating findings into business recommendations
• Exceptional attention to detail and accuracy
• Agile, able to shift priorities day to day to meet business needs
• Strong problem resolution skills
• Proficient with MS Office Suite
• General business acumen, including general understanding of accounting and IT principles
• General understanding of the life cycle of an order
• General understanding of products and components
• Strong written and verbal communication skills, including the ability to deliver difficult messages when warranted
• Time management skills to effectively meet deadlines
• Analytical skills to provide actionable insights into order flow processing

Requirements

• Ability to analyze situations and make sound, timely decisions.
• Ability to convey information and ideas clearly and effectively, both verbally and in writing.
• Ability to maintain focus and composure under pressure and prioritize decisions appropriately.
• Ability to exercise sound judgment, take initiative, and seek clarification when needed.
• Ability to manage workload independently, organize tasks, and shift priorities as needed.
• Ability to adapt to changing work environments, schedules, or priorities.
• Ability to establish and maintain effective working relationships and demonstrate a service-oriented approach.
• Ability to maintain confidentiality and exercise discretion with sensitive information.
• Ability to accept supervision, respond to feedback, and collaborate effectively with others.
• Ability to work cooperatively in a team-based setting.
• Ability to sustain required performance and engagement throughout a standard work schedule.
• Ability to meet the attendance requirements of the job, including punctuality and consistency.

Benefits

• Competitive pay
• Medical, pharmacy, dental, life and disability insurance
• 401(k)
• Paid time off
• Additional resources that promote lifelong wellbeing