[Hiring] Order Management Associate @Supply Chimp

Role Description

We are actively seeking an Order Management Associate who is a critical thinker, highly motivated, and works effectively in a team environment. You will be responsible for ensuring the accurate and timely processing of orders while coordinating with vendors and relevant teams to guarantee that all orders are fulfilled efficiently.

Qualifications

• Fluent in English (both verbal and written)
• At least 3 years of Customer Service or E-commerce experience within the last 5 years
• Consistent minimum internet speeds of 25Mbps
• Modern computer that meets the following specs:
  • 8GB of Memory or higher
  • Minimum 128GB Hard Disk Drive or Solid State Storage
  • Genuine 64 bit Windows or MacOS
  • Operating systems must remain at the latest available version with the most current security patches
• Ability to support a dual monitor setup

Requirements

• Must be able to collaborate during Pacific Standard business hours 6:00am - 3:00pm PST with a possibility of a weekend schedule

Benefits

• Compensation: PHP 46,666/month
• Leave Benefits: 160 hours of PTO (accrued), with an additional 8 hours for every year of service, up to a maximum of 40 extra hours
• US Paid Holidays:
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
• Mandatory PH statutory benefits
• Government Contribution
• Night Differential, Holiday Pay Rate, and Overtime Pay
• 13th Month Pay
• HMO on Day 1
• PHP 580/month internet stipend (we require you to have at least 25MBPS home internet)
• Rice Allowance after probationary period
• Fun extras that make remote work feel human:
  • Surprise treats (yes, including coffee!)
  • Gifts of appreciation and recognition
  • Company shout-outs and celebrations
  • Virtual parties and team moments throughout the year

Areas of Responsibility

• Process all types of incoming orders from our ticketing system, including:
  • Standard new orders
  • Needs Address Orders
  • NAVSUP & FMS (Orders going to a foreign military unit)
• Process cancellations and order modifications
• Communicate with vendors through phone or email for order status or any issues related to orders
• Collaborate with our internal departments for unfulfillable orders or orders that need further information to proceed

Competencies

• Can efficiently handle fast-paced, high-volume, repetitive order processing while ensuring orders are accurate and fulfilled correctly
• Knowledge of supply chain and logistics processes to support smooth order fulfillment
• Highly organized and with keen attention to detail
• Strong Oral and Written Communication
• Ability to effectively collaborate with other departments
• Make proactive efforts to ensure the quality of your job

Why Supply Chimp May Be An Exciting Opportunity For You

• We’re inviting the right people to be a part of something big that is growing even bigger.
• The work you do on a daily basis will have an impact, not only on your team but on every person here at Supply Chimp.
• Your voice will be heard, your expertise will be recognized, and your ideas for growth will be supported.

Why Supply Chimp May Not Be a Good Fit For You

• You prefer highly-structured, problem-free, maintenance-only customer support environments.
• You like finding and pointing out issues more than you like fixing them.
• You see differences as divisions and find it hard to cordially disagree.

Location

Philippines (Remote)

Department

Order Management

Employment Type

Full-Time

Compensation

PHP 46,666