[Hiring] Order Fulfillment Coordinator @AdvaCare Systems

Role Description

The Order Fulfillment Coordinator receives, enters, and reconciles customer orders and cooperates with AdvaCare billing, dispatch, operations, and sales personnel to ensure equipment is accurately delivered, picked up, maintained, and billed for.

Job Duties

• Answer phones in a friendly, customer-centric manner.
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
• Manage the routing and workload of service technicians.

Shift Information

• Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (CST) starting on Monday, September 28 for approximately 4 weeks.
• Candidates must be available to work one of the following shifts after training is complete:
  • 6:00 am to 2:30 pm (1 Shift available)
    • Monday & Tuesday, Friday through Sunday
  • 9:30 am to 6:00 pm (3 Shifts available)
    • Wednesday through Sunday
    • Monday, Thursday through Sunday
    • Monday through Wednesday, Saturday & Sunday

Qualifications

• 2+ years of customer service/call center and/or Healthcare experience.
• Empathy, Passion, and Enthusiasm for helping those in need.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Strong computer/systems skills (Microsoft Office Suite, etc.).

Benefits

• Competitive starting pay.
• Robust PTO plan.
• Access to excellent health, dental, vision, and supplemental insurance offerings.
• Top-notch 401k plan that includes a company match.
• All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems.

Key Words

• Customer Service
• Call Center
• Healthcare
• Durable Medical Equipment
• Remote Work
• Medical