[Hiring] Order Cancellation Customer Service Representative @HRS Talent Solutions

Role Description

In this full-time remote customer service job, you will:

• Check the online order record to verify cancellation requests.
• Route any outstanding actions to the fulfillment owner.
• Maintain accurate request and status history.
• Acknowledge customer requests and explain the actual status displayed in the system.
• Review assigned online cancellation-status questions.
• Match each message to the correct order and items.
• Route shipment and refund questions to their respective owners.
• Record shared information and follow-up due dates.
• Provide clear notes linking customer requests to order stages.

Qualifications

• Prior order-support experience is beneficial but not required.
• Ability to write honest status updates without promising unsupported outcomes.
• Willingness to verify order stages before replying.

Requirements

• Ability to handle customer messages and maintain accurate records.
• Secure home office or similar space for responsible handling of orders.
• Training will be provided on order terminology and escalation procedures.

Benefits

• Full-time arrangement with competitive compensation ($60,700 - $65,500 per year).
• Training for beginners on stages and processes.