[Hiring] Operations Support Associate @Doma Technology LLC

Role Description

The Operations Support Associate is an administrative role focused on supporting our title team through timely and accurate handling of lender communications. You will be responsible for monitoring and assigning lender emails to the correct files, facilitating the management of secured emails, and completing other support tasks that keep transactions moving efficiently. This role is ideal for someone detail-oriented, highly organized, and eager to build a career in the title and escrow industry while contributing to a fast-paced, growing team.

Responsibilities

• Learn to use our title production software, and complete corresponding actions within it
• Serve as the primary point of triage for inbound emails requiring manual review
• As familiarity and performance are demonstrated, support phone communications
• Conduct quality review of all documents for signatures
• Identify documents for needed actions as per Lender Instructions
• Sort and file necessary documents for recording
• Facilitate the management of secured emails

Qualifications

• 1+ years of experience in title & escrow needed
• Excellent phone, email, face-to-face and remote communication skills
• The ability to multitask and focus as required and to be proactive
• Ability to thrive in a fast-paced, metrics-driven work environment
• Extreme attention to detail and organizational skills
• Open minded to process changes, continuous system updates and enhancements
• Have a driven, positive attitude and ability to work as a team player
• Proficient in using various computer programs and ability to navigate educational, company-provided resources

Requirements

• Base salary range: $42,500 — $58,900 USD

Benefits

• Comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance
• 401(k) with company match program
• Generous vacation time
• Paid bonding leave
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Health Savings Account (HSA)
• Short-Term & Long-Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance

Company Description

Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.

Our Values:

• Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
• People First - We communicate with honesty and respect to our customers, colleagues, and partners.
• Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
• Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.