[Hiring] Operations & Service Executive @The Pure Gold Company

Role Description

We are seeking a reliable, organised, and detail-oriented Operations and Service Executive to provide essential operational, administrative, and logistical support. This is primarily an end-to-end, execution-focused role, with a strong emphasis on data entry, transaction processing, and operational accuracy. The role is central to ensuring our complex operational processes run efficiently and remain fully compliant with global requirements.

As a growing but close-knit company, we value team players who are adaptable and willing to contribute across different areas of the business when needed. This position will require working hours that cover both the UTC-0 and UTC-8 time zones. Employees will be expected to work a mixture of a 1:00pm–9:30pm shift and a 5:00pm–1:30am shift, as directed by the company. Candidates must be flexible and available to work either shift depending on business needs.

With our continued expansion, this role offers scope to develop and take on broader responsibilities as the company evolves.

Responsibilities

• Serve as the first point of contact for general client inquiries and issues, ensuring a positive initial impression and ongoing relationship.
• Assist in onboarding new clients, ensuring all documentation and compliance requirements are met.
• Manage partner accounts and provide detailed information about purchases and account status.
• Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts.
• Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities.
• Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility.
• Taking, processing and hedging orders through our bespoke Salesforce system.
• Undertake data entry and provide clerical support for operations and projects.
• Assist the wider team as necessary.
• Providing top quality customer care, relationship management, database management, and logistical expertise, between the hours of 13:00pm – 01:30am UTC-0.

Qualifications

• Proficient with IT and technology, including in Microsoft365 suite products (Excel, Outlook, Teams, Loop, etc.) and Salesforce (or equivalent).
• Experience, or interest in, precious metal markets, and wider financial/investment markets.
• Salesforce expertise highly desirable.
• An organised planner with excellent administration skills, attention to detail, and multitasking abilities.
• A logical thinker with a thorough and diligent approach to prioritising work.
• Process orientated to ensure compliance across multiple jurisdictions.
• Proactively delivers excellent customer service and solutions.
• Resilient and adaptable to working in a growth environment.
• A quick learner who is comfortable working autonomously when required.
• A team player with a willingness to pitch in to help others.
• Ability to work under pressure and flexibility to cope with changing priorities.
• A confident communicator, both verbal and written.
• Good time-management and planning skills.
• Confident to express an opinion and unafraid to challenge.
• Must be residing full-time in the UK and have the Right to Work in the UK.

Benefits

• £30,000 - £32,000 (dependent on experience).
• Generous pension scheme.
• Fully remote role (option to work from our London office if preferred).
• 33 days annual leave (inclusive of any public holidays).
• An extra day of holiday for your Birthday.
• Company get-togethers and events.
• Private Healthcare & Health Cash Plan.
• Discounted gym membership.
• Electric vehicle leasing scheme.
• Cycle to work scheme.
• Generous family leave policies.
• A positive, ambitious, and rewarding culture.