[Hiring] Operations & Customer Service Virtual Assistant @Hunt St

Role Description

Looking for Philippines-based candidates

Job Role: Operations & Customer Service Virtual Assistant

Work Schedule: 09:00 AM - 05:00 PM AEST

Compensation range: $1,200 AUD - $1,500 AUD / Monthly

This is a full-time remote role best suited to someone with excellent English, strong organisational ability, and solid general technology skills. The role will primarily support repeatable operational and customer service tasks, helping our in-office team focus on higher-value commercial work during office hours.

Key Responsibilities:

• Manage online customer service enquiries in a professional and highly literate manner
• Resolve routine complaints and issues within the parameters provided by management
• Identify matters that require escalation and package the relevant information clearly for review
• Track refunds issued and maintain accurate records
• Prepare labels, pick lists, and related data so the packaging team has prepared documents before entering the office
• Assist with inbox management and general operational administration

Additional responsibilities that may be incorporated over time:

• Supporting e-commerce workflows (e.g. invoices, shipments, listings, and order reconciliation)
• Assisting with customer-related tasks (e.g. dispute responses, feedback requests, and mailing lists)
• Supporting AI-assisted workflows and processing image/data outputs
• Preparing documents and templates (Canva/PDF) and maintaining records/archives
• Assisting with content support (e.g. captions, video repurposing, scheduling, competitor research)
• Providing general admin support (e.g. inbox triage, calendar updates, postal coordination)
• Assisting with basic bookkeeping support (non-accounting)

Qualifications

• Near-perfect written and spoken English
• Strong attention to detail
• Good organisational skills and ability to work through daily checklist-style tasks consistently
• Reliable and proactive work ethic
• Confidence using technology and learning new systems quickly
• Basic competency with Excel and Google Sheets, including working within sheets that contain formulas and macros/VBA
• Ability to follow documented processes and work independently within clear guidelines
• Willingness to attend weekly or fortnightly Zoom meetings, with more frequent contact during onboarding

Requirements

• Preferred but Not Essential:
• Prior experience in customer service, e-commerce, retail, or admin support
• Familiarity with eBay seller workflows
• Familiarity with Notion
• Practical familiarity with AI tools and AI-assisted workflows
• Familiarity with shipping, fulfilment, or postal administration

Work Arrangement & Expectations

This is a remote role that will be set up via an Employer of Record (EOR) service. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile