[Hiring] Online Support Operator @Launchmetrics

Role Description

As a DataOps Support Operator, you will mainly handle customer’s requests identifying root causes and managing prompter solutions to keep client’s satisfaction and provide meaningful insights to other team members to increase a proactive coverage maintenance. You will collaborate with other teams, both within DataOps and in the wider LM organization, such as DMR AM Team and DMR Tech Team providing feedback, supporting requests, etc.

• Management of fireline requests
• Give feedback to users fixing their issues as fast as possible
• Basic checks on media registry and documents contents
• Management of coverage additions:
• Propose new sources to add
• Media/sections creation and enrichment
• Collaborate with DataOps Quality Team, DMR Account Managers Team and DMR Tech Team to propose tech or processes initiatives to improve our customer support activities

Qualifications

• Advanced English
• Analytical ability
• Autonomy
• Good communication skills
• Proactive attitude
• Ability to switch from one task to another
• You’ll be a rockstar if you have some Tech knowledge

Requirements

We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!

Benefits

• Growth and advancement possibilities
• Learning and development allowance
• Benefits package tailored to each location
• Flexible work arrangements
• Support for establishing your home office
• Other perks

Company Description

At Launchmetrics, our data is the backbone of our products and the core of the value we bring to our customers.

• Based all around the world (Spain, Italy, Romania, China, Venezuela and more)
• Our Data Operations (DataOps) team is formed by nearly 200 people who all work together toward the same goal: providing the most exhaustive and accurate data to our customers.
• Within DataOps, the DMR Support team_Online is focused on the management of customer’s support requests, providing solutions following checks and investigations through the database, and on management of coverage additions to increase and enrich the company's scope and effectiveness.