[Hiring] Online Policy Services Representative @AIL

Role Description

AO Globe Life, a fully remote and mission-driven company, is hiring to support individuals and families across the U.S. This role is ideal for recent graduates in business, marketing, or communications, or for anyone who enjoys a people-centered, service-first career. With hands-on training, inbound client leads, and structured mentorship, you’ll have the foundation to grow a long-term career from home.

• Prioritize high-quality, client-focused interactions
• Conduct virtual consultations with clients via Zoom
• Guide clients through enrollment with clarity and professionalism
• Help clients explore supplemental benefit options tailored to their needs
• Develop strong, long-term relationships with clients
• Maintain accurate digital documentation and manage follow-up communication
• Take part in continued mentorship and team development

Qualifications

• Must be authorized to work in the U.S.
• A self-starter mindset with strong organizational skills
• Reliable internet connection plus a Windows laptop/PC with webcam
• Confident in virtual meetings and familiar with digital tools
• Prior customer service or consultative experience is a plus, not required
• Excellent interpersonal and communication abilities
• Capable of obtaining required licensing, if applicable to the position
• Passionate about helping others and contributing to a mission-driven organization

Requirements

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Benefits

• 3% equity opportunity for qualifying team members
• Complete training and licensing support provided
• Opportunities for renewal-based income growth
• Weekly pay tied to performance
• 100% remote role with flexible scheduling
• Monthly and quarterly bonuses
• No cold outreach — leads are inbound
• A collaborative, people-first team environment
• Clear advancement pathways into leadership roles

Company Description

AO Globe Life has spent more than 70 years supporting union members, credit union clients, and veterans across the country with supplemental benefits that protect working families. As a remote-first company, we value integrity, flexibility, and helping our people build careers that matter.