[Hiring] Participant Services Representative I @Dunhill Solutions

Role Description

Dunhill Government Solutions is hiring Participant Services Representatives to support a federal program. This is a full-time, fully remote role based in the U.S., answering participant questions by phone, email, and web chat. It's a strong entry point into federal work for anyone with customer service or call center experience.

• Handle inbound and outbound calls, email, and web chat from program participants, meeting service-level targets.
• Log every contact in a web-based case management system and link each call to its open case.
• Research and resolve processing issues, missing documents, and data errors, and follow each one through to resolution.
• Support back-office processing and data-integrity reviews.
• Follow the program's published processing guidelines.

Qualifications

• High school diploma or GED.
• 0–2 years of call center, customer service, or public relations experience.
• Composure and courtesy during high call volume.
• Strong written and verbal communication, listening skills, and attention to detail.
• Available for one of three day shifts (Eastern): 7:00 AM–3:30 PM, 8:00 AM–4:30 PM, or 9:30 AM–6:00 PM.
• Candidates residing in California or the New York City metro area cannot be considered at this time.

Requirements

• US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information.

Benefits

• Full-time (40 hours/week), seasonal, fully remote.
• Compensation: $17.75 per hour, plus an hourly health & welfare benefit toward health insurance and retirement (amount varies by location).