[Hiring] Online Chat Support @ADF Medical Services Inc.

Role Description

We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.

• Respond to patient and client inquiries in real time via our online chat platform
• Provide accurate information on medical services, appointments, billing, and general support
• Handle multiple chat conversations simultaneously with professionalism and accuracy
• Log and document all chat interactions in our support and CRM systems
• Escalate unresolved or complex issues to the appropriate team or department
• Deliver a warm, helpful, and professional experience in every interaction
• Adhere strictly to HIPAA guidelines and patient confidentiality policies

Qualifications

• Excellent written communication skills
• Ability to respond quickly and effectively
• Passion for helping people

Requirements

• Experience in customer support or a related field
• Familiarity with online chat platforms
• Understanding of HIPAA guidelines

Benefits

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options including evenings and weekends
• Career growth and advancement opportunities within ADF Medical Services