[Hiring] One-Stop Counselor II @New Mexico State University

Role Description

New Mexico State University’s Global Campus seeks a One Stop Counselor II to serve as a primary point of contact between SSEM and NMSU Global Campus. This individual will be cross trained to assist with Admissions, Financial Aid, Student Records, Accounts Receivable, and other services for prospective and current Global and Traditional Campus students and community members.

Work Location: Fully remote. New Mexico residents are preferred but not required. Occasional in-state travel and in-person event participation may be required. A dedicated workspace and reliable high-speed internet are required. This position is not eligible for employment in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN.

Funding Contingency: Employment is contingent upon the availability and continuation of state funding for the NM Online Hub initiative and applicable budgetary approvals.

Qualifications

• Associate's Degree + 4 years of relevant experience or a Bachelor's degree + 2 years of relevant experience.

Requirements

• Manage a pipeline of prospective students, providing proactive outreach and consistent follow-up through admission.
• Deliver individualized guidance on application completion, requirements, and next steps.
• Troubleshoot application, documentation, and system-related issues in collaboration with admissions, financial aid, and advising teams.
• Monitor and document student progression in CRM systems to support tracking and reporting.
• Interpret and communicate policies, procedures, and deadlines clearly to students and stakeholders.
• Identify and escalate barriers impacting conversion and student experience.
• Support recruitment initiatives, virtual events, and onboarding activities.
• Assist with training and onboarding of new team members as needed.
• Ensure compliance with FERPA and institutional policies.
• Contribute to continuous improvement of enrollment processes and overall team success.
• Contribute to the overall success of the online hub by performing related duties as assigned.

Benefits

• Target Hourly/Salary Rate: $43,908.80; Commensurate with qualifications.
• Standard Work Schedule: Standard (M-F, 8-5).
• FLSA Status: Exempt.
• This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
• Contingent upon funding.

Company Description

Work is normally performed in a typical interior/office work environment.

• No or very limited physical effort required.
• Requires handling of average-weight objects up to 10 pounds or some standing or walking.
• No or very limited exposure to physical risk.