[Hiring] Oncology Patient Coordinator @Natera

Role Description

The role of the Patient Coordinator will be central to the success of the product lines across the Oncology business unit at Natera. This position will focus on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with adjacent teams to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera.

Primary Responsibilities

• Work with the Field Sales team and internal operations groups to maintain & support existing customers.
• Assess the needs of patients with a focus on customer support, coordination of logistics, and problem-solving.
• Maintain and support a service-oriented relationship with patients.
• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
• Help manage our business system tools (e.g. QlikView, Salesforce).
• Identify, nurture, and grow the patient relationship in order to influence and schedule ongoing testing.
• Perform other duties as assigned.
• This role works with PHI regularly, both in paper and electronic form, and has access to various technologies to access PHI (paper and electronic) to perform the job.
• The employee must complete HIPAA/PHI privacy training, General Policies and Procedure Compliance training, and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.

Qualifications

• Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
• Minimum of 2 years of sales experience.
• Background in medical or biological sciences preferred.

Knowledge, Skills, and Abilities

• Outgoing personality with excellent oral & presentation skills.
• Ability to think strategically as well as execute tactically.
• Emphasis on competitive analysis and team-first attitude.
• Ability to relate and educate our technology to potential patients.
• Strong quantitative and MS Excel skills.
• Self-motivation, with the desire and capacity to work both independently and collaboratively.
• Must act with a sense of urgency.
• Excellent organizational and communication skills (written and verbal).

Pay Transparency

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Natera employees and their immediate families receive free testing in addition to fertility care benefits.
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
• Generous employee referral program.