[Hiring] Onboarding Support Coordinator @Aston Carter

Role Description

The Onboarding Support Coordinator plays a key role in welcoming and guiding prospective delivery partners through the onboarding process. In this role, you engage interested small businesses, manage and prioritize incoming leads, and serve as the primary point of contact throughout the application and vetting stages. You provide clear, helpful guidance at every step, ensuring a smooth transition from initial interest to becoming an active delivery partner while collaborating closely with internal teams to meet all program requirements and deadlines.

• Conduct warm outbound calls to prospective partners who have expressed interest in the program, building rapport and encouraging engagement.
• Manage, organize, and prioritize incoming leads to ensure timely follow-up and consistent communication.
• Send application materials and clearly guide applicants through each step of the submission process.
• Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance.
• Assist applicants in navigating each stage of the onboarding funnel, from initial interest to becoming an active delivery partner.
• Request, collect, and accurately track all necessary documentation required for vetting and onboarding.
• Collaborate with internal teams to confirm that applicants meet all program requirements and deadlines.
• Maintain detailed records in CRM and lead tracking systems to support visibility, reporting, and continuous improvement.
• Support a positive experience for small business partners in the community, helping to build lasting, mutually beneficial relationships.

Qualifications

• Minimum of 2+ years of experience in an Account Management, Sales Support, or Customer Success role.
• Excellent verbal and written communication skills with a strong customer-first mindset.
• Strong interpersonal skills and the ability to build trust and rapport over the phone and through digital channels.
• Solid organizational skills with high attention to detail and accuracy.
• Proven ability to manage multiple leads, tasks, and priorities simultaneously in a fast-paced environment.
• Comfortable using CRM tools and lead tracking systems, including platforms such as Salesforce.com.
• Demonstrated customer service experience with a focus on delivering clear, helpful guidance.
• Experience providing sales support or administrative support in a customer-facing environment.

Requirements

• Prior experience in customer success, account management, or onboarding is a strong plus.
• Background in sales administration or sales support roles is beneficial.
• Ability to collaborate effectively with cross-functional internal teams.
• Interest in working with small businesses and supporting long-term community partnerships.
• Motivation to grow into outbound sales responsibilities and commission-earning opportunities as the program expands.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.