Onboarding Specialist @TotallyAwesome
Customer Service
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type other
Posted 5d ago

[Hiring] Onboarding Specialist @TotallyAwesome

5d ago - TotallyAwesome is hiring a remote Onboarding Specialist. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

The Onboarding Specialist is responsible for delivering a structured, repeatable, and high-impact onboarding experience that enables customers to quickly understand, activate, and gain value from the SQREEM platform. This role ensures that every customer moves from first login β†’ first insight β†’ first campaign as quickly and effectively as possible.

How will YOU contribute to the Team?

  • Execute High-Impact Customer Onboarding:
    • Lead customers through a structured onboarding process:
    • Platform walkthrough and training
    • Persona and audience creation
    • Campaign setup and PMP activation
    • Ensure every customer reaches time-to-value quickly.
  • Operationalize the Two-Phase Onboarding Model:
    • Deliver onboarding in two key phases:
    • Phase 1: Intelligence
    • Train users on audience discovery and persona building
    • Ensure customers understand insights and outputs
    • Phase 2: Activation
    • Guide users through campaign setup and PMP deal creation
    • Ensure successful activation within their DSP
  • Standardize and Scale Onboarding Workflows:
    • Build repeatable processes including:
    • Onboarding playbooks
    • Training decks and walkthroughs
    • Recorded tutorials and resources
    • The goal is to make onboarding consistent, scalable, and efficient.
  • Reduce Time to First Campaign:
    • Own the metric of:
    • Time from onboarding start β†’ first live campaign
    • Identify friction points and continuously improve the onboarding experience.
  • Collaborate with Customer Success:
    • Ensure smooth transition from onboarding β†’ ongoing success by:
    • Documenting account setup and goals
    • Highlighting risks or opportunities
    • Aligning on next steps for growth

Success Metrics

  • Time to first campaign activation
  • Onboarding completion rates
  • Customer satisfaction during onboarding
  • Early-stage retention (first 60–90 days)
  • Reduction in onboarding-related support requests

Qualifications

  • 2–5 years in onboarding, implementation, or programmatic media
  • Strong understanding of media workflows (DSPs, PMPs, targeting)
  • Excellent communicator and trainer
  • Highly organized and process-driven
  • Comfortable working in fast-paced, high-growth environments

Benefits

  • Social work environment
  • Flexible working arrangements
  • Mentorship programs
  • Remote working support across multiple markets

Company Description

SQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence, a transformative approach to understanding, mapping, and predicting human behavior. Our innovative technology powers ONE, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights.

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Onboarding Specialist @TotallyAwesome
Customer Service
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type other
Posted 5d ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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