[Hiring] Onboarding Specialist @TotallyAwesome

Role Description

The Onboarding Specialist is responsible for delivering a structured, repeatable, and high-impact onboarding experience that enables customers to quickly understand, activate, and gain value from the SQREEM platform. This role ensures that every customer moves from first login → first insight → first campaign as quickly and effectively as possible.

How will YOU contribute to the Team?

• Execute High-Impact Customer Onboarding:
  • Lead customers through a structured onboarding process:
  • Platform walkthrough and training
  • Persona and audience creation
  • Campaign setup and PMP activation
  • Ensure every customer reaches time-to-value quickly.
• Operationalize the Two-Phase Onboarding Model:
  • Deliver onboarding in two key phases:
  • Phase 1: Intelligence
  • Train users on audience discovery and persona building
  • Ensure customers understand insights and outputs
  • Phase 2: Activation
  • Guide users through campaign setup and PMP deal creation
  • Ensure successful activation within their DSP
• Standardize and Scale Onboarding Workflows:
  • Build repeatable processes including:
  • Onboarding playbooks
  • Training decks and walkthroughs
  • Recorded tutorials and resources
  • The goal is to make onboarding consistent, scalable, and efficient.
• Reduce Time to First Campaign:
  • Own the metric of:
  • Time from onboarding start → first live campaign
  • Identify friction points and continuously improve the onboarding experience.
• Collaborate with Customer Success:
  • Ensure smooth transition from onboarding → ongoing success by:
  • Documenting account setup and goals
  • Highlighting risks or opportunities
  • Aligning on next steps for growth

Success Metrics

• Time to first campaign activation
• Onboarding completion rates
• Customer satisfaction during onboarding
• Early-stage retention (first 60–90 days)
• Reduction in onboarding-related support requests

Qualifications

• 2–5 years in onboarding, implementation, or programmatic media
• Strong understanding of media workflows (DSPs, PMPs, targeting)
• Excellent communicator and trainer
• Highly organized and process-driven
• Comfortable working in fast-paced, high-growth environments

Benefits

• Social work environment
• Flexible working arrangements
• Mentorship programs
• Remote working support across multiple markets

Company Description

SQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence, a transformative approach to understanding, mapping, and predicting human behavior. Our innovative technology powers ONE, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights.