[Hiring] Onboarding Consultant - Bilingual @Turnitin, LLC

Role Description

We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the US or MX, to engage and inspire new and existing customers throughout the AMERICAS region. Bilingual fluency in Spanish and English (spoken and written) is required.

As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. In addition, you will take a consultative approach to understand each customer’s goals and context, tailoring guidance and recommendations to support their adoption journey. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will act as a trusted partner, helping customers translate best practices into practical workflows aligned to their institutional needs. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product.

Through proactive check-ins and thoughtful discovery, you will surface potential barriers early and recommend strategies to drive successful outcomes. You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. You will guide customers in aligning product capabilities with their teaching, learning, and academic integrity objectives. This role will report to the Manager of Customer Onboarding.

Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment.

Responsibilities

• Guide customers through a seamless implementation – You will own the onboarding process end-to-end for all assigned customers, including change management, implementation, integrations, training, usage, and adoption.
• Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery.
• Solve technical problems – You will learn our products and integrations quickly and thoroughly, applying your technical knowledge to suggest solutions.
• Collect and act on feedback – You will actively seek feedback on your training delivery from customers and peers to identify improvements.
• Understand and act on success metrics – You will help develop and track key success metrics in relation to onboarding, adoption, and retention.
• Develop outstanding training materials – You are always searching for better ways to do things.
• Work as ‘One Team’ – You can engage and collaborate with ease in all stages of the customer journey.

Qualifications

• Education: Bachelor’s degree or equivalent professional experience required.
• Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology.
• Communication: Bilingual fluency in Spanish and English (spoken and written) is required.
• Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences.
• Strong customer empathy, with the ability to connect with and engage clients effectively.
• Excellent organizational and project management skills for managing multiple priorities.
• Tech-savvy, with the ability to quickly learn new software and train others effectively.
• Consultative mindset, with the ability to conduct discovery and provide tailored recommendations.
• Self-starter with the ability to work independently.
• Enthusiastic, engaging presence with customers and internal teams.
• Flexibility to work with global clients across multiple time zones.
• Knowledge of onboarding and customer success processes and best practices.
• Familiarity with local higher education systems and educational technology is highly regarded.
• Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually.

Requirements

• Education: Bachelor’s degree or equivalent professional experience required.
• Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field.
• Communication: Bilingual fluency in Spanish and English (spoken and written) is required.

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*