[Hiring] Onboarding Consultant @Togetherwork

Role Description

We are looking for an Onboarding Consultant to serve as a key customer-facing delivery function within our Professional Services & Onboarding organization. This role is responsible for leading the successful onboarding, configuration, and activation of Togetherwork SaaS solutions for new SMB customers. The Onboarding Consultant partners closely with Project Managers, Solution Consultants, Customer Success, and delivery leadership to ensure customers achieve a smooth transition from sales to active product usage—delivering structured onboarding engagements that drive adoption, early value realization, and long-term success.

What you’ll do:

• Customer Onboarding & Implementation
  • Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope.
  • Configure SaaS applications based on documented customer requirements and established best practices.
  • Guide customers through setup, validation, and go-live readiness activities.
  • Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum.
• Training & Enablement
  • Deliver end-user and administrator training to support successful product adoption.
  • Provide onboarding guidance, best practices, and product usage recommendations tailored to SMB customer needs.
  • Ensure customers are prepared for a successful transition to Customer Success or Support teams.
• Delivery Execution & Documentation
  • Maintain accurate onboarding documentation, configuration records, and customer-facing artifacts throughout the project lifecycle.
  • Track and report progress against milestones, timelines, and success criteria.
  • Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting.
  • Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models.
• AI-Enabled & Data-Driven Ways of Working
  • Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency.
  • Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early.
  • Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery.
  • Contribute to a culture of continuous improvement by identifying opportunities to streamline and enhance onboarding workflows.

Qualifications

• Experience delivering SaaS onboarding or implementation engagements.
• Strong customer-facing communication, facilitation, and training skills.
• Technical aptitude for system configuration and solution setup.
• Ability to manage multiple onboarding engagements with accountability and attention to detail.
• Comfort working within structured delivery frameworks and onboarding plans.
• Ability to document requirements, configurations, and processes clearly and accurately.
• Organized, proactive, and execution-focused with strong follow-through.
• Collaborative team player aligned to shared outcomes and delivery standards.
• Analytical and problem-solving skills.
• Proficient with Windows, Microsoft Office, and Adobe Acrobat applications.
• Excellent written and oral communication skills.

Benefits

• Medical, dental, and vision insurance options.
• 100% Employer paid short/long term disability.
• Basic Life.
• 401(k) option with 100% company match up to 4%.
• Non-Exempt employees have a generous accrual policy.
• 10 sick days annually.
• 10 company paid holidays.
• 6 weeks paid parental leave.

Company Description

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.