[Hiring] Onboarding Consultant @PartnerStack

Role Description

You are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals.

• Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product
• Coordinate and guide customer onboarding projects from kick-off to launch, including the creation of work back schedules and acting as the primary point of contact
• Train customers on various aspects of the PartnerStack platform
• Document key decisions that will help guide the customers with future platform decisions
• Conduct extensive discovery about partner experiences, goals, and pain points to make informed and consultative recommendations
• Work cross-functionally with teams across the organization to help customers launch their program in the most effective way

Qualifications

• Experience in customer experience, project coordination, implementations, or related roles
• Able to focus on new and effective ways to improve processes and provide value to the client
• Able to communicate effectively and succinctly to convey value to customers
• Previous experience in the Partnerships space
• Thrive in a fast-paced environment, able to self-start and learn on the job
• Understand SaaS business and have an interest in keeping up with the industry
• Work well on a team and effectively manage stakeholder expectations
• Successfully prioritize competing tasks
• True attention to detail and strong problem-solving abilities

Compensation Range

Range: $70,000-$95,000 CAD. We are open to applications from candidates whose salary expectations fall outside of the stated range, provided the role aligns with your career goals and experience. We will further discuss compensation expectations if you are invited for a first-round interview.

Benefits

• A digital-first environment, so you can do your best work anywhere in Canada
• A MacBook shipped to you and a budget for peripherals of your choice
• Flexible working hours (in coordination with your team)
• Flexibility to work abroad for up to 8 weeks at a time
• Regular social events, even while working remotely
• Annual peripheral refresh
• Competitive salary and opportunities for promotion
• High-quality health insurance, active from your first day
• HSA and Wellness Accounts
• Generous vacation and time off plan
• Employee Stock Option Plan for everyone (ESOP)
• RRSP with an employer matching component

Use of AI

While we encourage the use of AI within our day-to-day work and build it into our product, we do not use AI throughout the hiring process. We believe in a human-centric approach when reviewing and welcoming candidates through the interview process.

Our HQ

Although we’re digital-first, that doesn’t mean you can’t do your best work with us at our downtown office in Toronto — if you want. Our office space (20 Victoria Street, Toronto, ON) is open to all employees. Whether you join us in person or virtually, we’re committed to ensuring every new employee has a great onboarding experience and feels part of a tight-knit team.

Diversity, Equity, and Inclusion

We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, marital status, able-bodiedness, or gender identity. PartnerStack celebrates what makes every member of our team unique and strives to create a safe and inclusive workplace where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know. We are more than happy to accommodate all.